Remcom Inc. Global Privacy Policy

This is the web site of Remcom, Inc.

Our postal address is:
315 South Allen St., Suite 416
State College, PA 16801
USA

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.remcom.com, and subdomains thereof, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using our website, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

We welcome the opportunity to address any questions or concerns you may have regarding our privacy policy. We can be reached via e-mail at privacy@remcom.com, or by telephone at +1-814-861-1299.

How we collect information:

• We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our website.

• We collect information about users of our website directly when a user voluntarily provides the information to us by submitting request forms on our website.

• With your consent depending on your location, and subject to the section below titled “Your Rights,” we collect information automatically as users navigate through the website as follows:

As a user navigates through our website, we may use automatic data technology to collect certain information, including: (i) details of your visit to our website, including traffic and location data; and (ii) information about your computer and internet connection, including your IP address, operating system, and browser type.  The technologies we use for automatic data collection may include cookies or other storage technology.  A cookie is a small data file placed on the hard drive of your computer or mobile device.  Cookies may be refused by adjusting the settings in your browser.  Our system has permission to issue cookies when you direct your browser to our website unless you have changed your browser settings to refuse cookies.  Additionally, depending on your location, you may be presented with a cookie consent notice that will provide an additional means for you to review and approve or deny the use of certain cookies from our website.  For more information on the cookies that we use, please review our cookies declaration page.

The information that we collect:

Remcom collects information about you, including information that directly or indirectly identifies you, if you choose to share it with Remcom.  For example:

• We collect basic account information such as your name, email address, mailing address, business name, and product interests that you enter into forms or the “chat” functionality on our website.

• We collect email activity data such as email opens, email link clicks, and downloads when you are a recipient of our email communications.

• To help us to provide you with the best possible service, you can choose to provide us with your contact information so we can better respond to your support requests and comments.

• We may also obtain additional third-party information about you from marketers, partners, researchers, and others, provided that the third party had your advanced consent to share the information. We may combine information that we collect from you with information obtained from third parties and information derived from any other subscription, product, or service we provide.

• We collect information from your browser, computer, or mobile device, which includes device and network information, location information, cookies, log files and analytics information.

How we use the information collected:

• To contact customers with transactional information about their accounts or to provide requested support. We may share your information with our authorized country-specific distributors if necessary, only if you need support and are located in a country served by one of these distributors.

• To improve the content of our web pages.

• To contact you for marketing purposes. Generally, this includes information that we think will be useful to you such as new product announcements, upcoming events, product enhancement updates, and help and resources to support you in using our products. You may opt out of any Remcom correspondence via an easily accessible link present in all of our marketing emails or by following the process described below in the section titled “Your Rights.”

Ad Servers:

This website uses the Google AdWords, LinkedIn Ads, and Facebook Ads remarketing services to advertise on third party websites to previous users of our website. Such remarketing services could be in the form of an advertisement on a Google search results page, a site in the “Google Display Network,” or presented as an advertisement on a Facebook or LinkedIn page. Data collected by Remcom, Google, LinkedIn, or Facebook will be used in accordance which each party’s privacy policy. Third party vendors may use cookies or other storage technologies to present advertisements based on a user’s past visits to www.remcom.com, or any affiliated web page of Remcom.

The website also employs Demandbase's Advertising Solutions. For its advertising solutions, Demandbase automatically receives data from its publisher and supply partners such as online identifiers, location, and IP address to deliver interest-based advertising and content to your device. Demandbase may combine the information it has with third-party data, including data that may directly or indirectly identify you, for improving the personalization of ads. For more information on the privacy practices of Demandbase, please visit https://www.demandbase.com/privacy-policy/ and review the Demandbase section of this Privacy Policy as more fully set forth below in “Use of Third-Party Analytics Services”.

A user can opt out of the collection and use of information for advertising targeting as described below in the section titled “Your Rights.”

Use of Third-Party Analytics Services:

This website uses third-party analytics services to help understand your usage of our services.

Intercom

We provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website.  As a data processor acting on our behalf, Intercom analyzes your use of our website and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you.  For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy.

We may also use Intercom as a medium for communications, either through the “chat” functionality on our website or email.  You should review Intercom’s privacy notices for further information on their use of your personal data.  As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience.  For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy.  Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms.

If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Demandbase

We also provide a limited amount of your information (such as IP address and online identifiers (cookies)) to Demandbase, Inc. (“Demandbase”) and utilize Demandbase to collect data for analytics purposes when you visit our website.  As a data processor acting on our behalf, Demandbase analyzes your use of our website and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you.  For more information on Demandbase’s use of cookies, please visit https://www.demandbase.com/cookie-policy/.

Demandbase may also create reports (such as performance analytics, statistics, metrics, and other details) on the companies that visit our website as well as actual or predicted interests for those visitors.  Demandbase may also use the Tag Data collected to carry out actions such as combining data with additional data in their possession or provided by us or using data to retarget specific companies’ users with personalized advertising.

You should review Demandbase’s privacy notices for further information on their use of your personal data.  For more information on the privacy practices of Demandbase, please visit https://www.demandbase.com/privacy-policy/.  Demandbase’s services are governed by Demandbase’s terms of use which can be found at https://www.demandbase.com/terms-of-use/ and Demandbase’s security policy which can be found at https://www.demandbase.com/security-policy/.  

If you would like to opt out of having this information collected by or submitted to Demandbase, please contact us.

Hubspot

Your Rights:

Regardless of your location in the world you may exercise any of the rights described in this section by sending an email to privacy@remcom.com.  Please note that we may ask you to verify your identity before taking further action on your request.

Managing Your Information

You have access to all personal information that we maintain about you.  You can access and change this information by e-mailing us at privacy@remcom.com or calling us at the above telephone number.

Rectification of Inaccurate or Incomplete Information

You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your account, if applicable).

Data Access and Portability

You may request copies of your personal information held by us and/or request us to transmit this information to another service provider (where technically feasible).  We will make every effort to provide the copies of your personal information in a structured, commonly used, and machine-readable format.  The first copy will be provided to you at no charge.  We reserve the right to charge a reasonable fee to cover our administrative costs for providing each subsequent requested copy of your personal information.

Data Retention and Erasure

We generally retain your personal information for as long as is necessary for the performance of the services between you and us and to comply with our legal obligations.  If you no longer want us to use your information, you can request that we erase your personal information.  Remcom will delete all of your personal information without undue delay and will inform any other processor or controller who has received your personal information of your request as applicable.  Please note that if you request the erasure of your personal information:

• We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.

• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.

• Because we maintain and backup our systems to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

The information we retain will be handled in accordance with this Privacy Policy.

Withdrawing Consent and Restriction of Processing

You have the right to withdraw your consent to the processing of your information at any time.  For example, you can withdraw your consent by contacting us at privacy@remcom.com.  We will also stop use of your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing and pending the verification, if any, whether the legitimate grounds of Remcom override your own.

Objection to Processing

You may require that Remcom not process your personal information for certain specific purposes (including profiling).  If you object to such processing Remcom will no longer process your personal information for these purposes unless such processing is required for the establishment, exercise or defense of legal claims.

Where your personal information is processed for direct marketing purposes, you may at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to privacy@remcom.com.

Lodging Complaints

You have the right to lodge complaints about the data processing activities carried out by Remcom before the competent data protection authorities.

Data Security:

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, disclosure and destruction.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website.  Any transmission of personal information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on our website.

Retention of Information:

We retain personal information as long as it is necessary to provide our services to you, subject to any legal obligations to further retain such information.  Personal information associated with your account will generally be kept until it is no longer necessary to provide our services, or until you ask us to delete it, or your account is deleted, whichever comes first.  For example, where you withdraw your consent to Remcom processing your personal information, Remcom will delete all of your personal information.  We will erase your information without undue delay.  As discussed in “Data Retention and Erasure”, we may, however, retain information to comply with the law, prevent fraud, resolve disputes, assist with investigations, and take other actions permitted by law.  The information we retain will be handled in accordance with this Privacy Policy.

Privacy Policies on Other Websites:

Our website contains links to other websites. Our privacy policy applies only to Remcom’s website, and if you click on a link to another website, you should read their privacy policy to make sure you are aware of such website’s privacy policy.

Changes to the Policy:

If our information collection and use practices change at some time in the future, we will post the policy changes to this website and will provide you with information on how to opt out of these new uses.

Summary:

We are honored and grateful to be able to communicate with our customers, prospects, and other business associates in order to provide the highest quality of service to the market.  We will strive to practice only the most openly honest and fair policies with regard to the information we collect and use and will always allow our valued contacts to change their preferences at will.  Thanks for visiting Remcom!